Privacy Policy

Who we are

SFU Document Solutions is an ancillary service of Simon Fraser University and is located at Burnaby, British Columbia, Canada.

Our website address is: https://opentextbook.docsol.sfu.ca/store.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Cookies are used by the shopping cart to help facilitate your ordering and to keep track of cart contents while you’re browsing our site.

Who we share your data with

We only use the information that you provide to help fulfill your order as necessary with payment and shipping.

Information will be provided to the payment gateway as required to process or support the payment, such as the purchase total and your billing information.

To take advantage of the real-time shipping rates, fulfill orders and track shipments, certain information about the customer (as it relates to shipping), shopping carts, orders will be passed to the respective mailing services.

Email is only used to contact you regarding your the status of your order.

Tracking

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, and credit card/payment details. We’ll use this information for purposes, such as, to:

  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

Use of your information

The BC Freedom of Information and Protection of Privacy Act. [RSBC 1996] (FIPPA) requires that you be aware that you agree to provide your contact details as part of the delivery information in order to allow SFU Document Solutions to process your order and to notify you about the status and delivery of your order.

Other terms and conditions are covered under Simon Fraser University’s Privacy Guidelines.

https://www.sfu.ca/contact/terms-conditions/privacy.html